RETURN POLICY

How do I return an item?
If you are not completely satisfied with your purchase, you may return the item(s). We want you to be completely satisfied with your shopping experience at thecloseoutconnection.com. Please read the information below & follow the instructions in our return process to ensure your return is handled promptly & accurately.
  • You have 30 days after you receive your order to return any of the items you received (excluding seasonal goods).
  • You have 10 days to notify us of any discrepancies with the item(s).
  • Seasonal goods will not be accepted after the season or holiday has ended.
  • All items must be unopened and in their original packaging to be acceptable for return.
  • Return shipping is paid for by the buyer and a 10% restocking fee will be charged.
  • The refund will be processed only after we receive the return.
  • Returns are shipped to:

THE CLOSEOUT CONNECTION: RETURNS
134 WASHINGTON AVE
CEDARHURST, NEW YORK 11516

Any defective, broken, or mistakenly shipped item can be returned within 15 days of receipt for a full refund without a return shipping or restocking fee. The return shipping will only be paid for by the seller if you use a return shipping label provided by The Closeout Connection.

Merchandise can also be returned to our retail locations for immediate store credit. A refund can also be issued only after the store manager notifies the online department that the item was returned unopened. The refund is processed by the online department, not the retail store.


Delivery Guarantee: While we make every effort to ensure the accuracy of all information, we can only ship to the address the buyer puts into the SHIP TO section of the order. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given.

ONCE AN ORDER IS CLASSIFIED AS " DELIVERED " BY THE CARRIER ( UPS, USPS,ETC. ) TO THE SHIP TO ADDRESS , THE SELLER ( THE CLOSEOUT CONNECTION ) WILL NOT REPLACE OR REFUND LOST OR STOLEN MERCHANDISE. 

ANY UNDELIVERABLE OR WRONG ADDRESS ( ENTERED BY BUYER ) WILL BE REFUNDED IF RETURNED TO SELLER.



For all questions about returns, email us at info@thecloseoutconnection.com.
Customer Service Number: 718-854-2595 
For Online Department: Option 3