How do I return an item?
If you are not completely satisfied with your purchase, you may return the item(s). We want you to be completely satisfied with your shopping experience at thecloseoutconnection.com. Please read the information below & follow the instructions in our return process to ensure your return is handled promptly & accurately.
THE CLOSEOUT CONNECTION: RETURNS
134 WASHINGTON AVE
CEDARHURST, NEW YORK 11516
Any defective, broken, or mistakenly shipped item can be returned within 15 days of receipt for a full refund without a return shipping or restocking fee. The return shipping will only be paid for by the seller if you use a return shipping label provided by The Closeout Connection.
Merchandise can also be returned to our retail locations for immediate store credit. A refund can also be issued only after the store manager notifies the online department that the item was returned unopened. The refund is processed by the online department, not the retail store.
ONCE AN ORDER IS CLASSIFIED AS " DELIVERED " BY THE CARRIER ( UPS, USPS,ETC. ) TO THE SHIP TO ADDRESS , THE SELLER ( THE CLOSEOUT CONNECTION ) WILL NOT REPLACE OR REFUND LOST OR STOLEN MERCHANDISE.
ANY UNDELIVERABLE OR WRONG ADDRESS ( ENTERED BY BUYER ) WILL BE REFUNDED IF RETURNED TO SELLER.
For all questions about returns, email us at firstname.lastname@example.org.
Customer Service Number: 718-854-2595
For Online Department: Option 3